Director – Product Operations

Director – Product Operations

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required
• 5+ years of experience in Product Operations, Business Operations, Product Strategy, or Program Management within tech or SaaS environments.
• Proven track record in driving change management, operational improvement, and scalable process implementation.
• Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.
• Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.
• Strong collaboration skills, comfortable engaging cross-functional teams across product, go-to-market, and technical functions.
• Passion for continuous improvement, process optimization, and enhancing operational efficiencies.
• Proficiency with Atlassian tools (Jira, Confluence)

Responsibilities

• Lead impactful change management initiatives to foster adoption of product-led thinking across the organization.
• Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.
• Ensure cross-functional cohesion by aligning product teams and stakeholders with new operational methodologies.
• Design and scale efficient product development workflows, streamlining handoffs, ceremonies, and release cycles.
• Optimize coordination of product releases and go-to-market strategies across departments.
• Collaborate with Data teams to establish real-time visibility of product performance metrics.
• Create and manage dashboards tracking user engagement, adoption, retention, and business impact.
• Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs.
• Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations.
• Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes.

Preferred Qualifications

• Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms.
• Familiarity with Agile and Lean methodologies.
• Ability to translate complex data into actionable insights and strategic recommendations.
• Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations.
• Experience managing product launch readiness programs or beta testing initiatives.
• SQL proficiency or strong interest and capability in learning data querying tools.