Director – Product Management – Writer Experience

Director – Product Management – Writer Experience

Requirements

• You are located near a major Salesforce technical hub in the US (San Francisco Bay Area or Seattle / Bellevue) and can commit to being in the office at least 10 days per quarter
• You have a deep understanding of the challenges faced by writers who author product knowledge content for end users
• You are knowledgeable about – and eager to use – AI-based solutions to unlock author efficiency gains and exceptional customer experiences
• You have superb verbal, written, and emotional communication skills
• You have excellent time management skills
• You love working on cross-functional teams
• You love creating and continuously improving upon processes and tools
• You understand technical product architectures and how they affect the user experience
• You are extremely comfortable analyzing abstract concepts, formulating solutions, and then translating all of those into clear, feasible execution plans
• You can visualize complex technical concepts so that they are understood by non-technical people
• You are detail- and deadline-oriented
• You have a collaborative leadership style
• You know how to work in a fast-paced technical environment with changing priorities
• You know how to execute effectively with globally distributed teams
• You know Scrum Product Owner responsibilities like the back of your hand
• You proactively request and act on feedback to continually improve yourself
• You are self-aware and transparent to others about who you really are
• You live your life knowing that having a high EQ is just as important as having a high IQ

Responsibilities

No responsibilities provided.

Preferred Qualifications

• You may have a Bachelor’s degree in a technical or communications discipline
• You might be fluent in one or more programming languages
• You could have prior experience with source control management software, such as Perforce or Git
• You could have prior experience with content authoring software, such as Oxygen or Heretto
• You could have prior experience with CI/CD technologies, such as Jenkins
• You could have prior experience with IaaS offerings, such as AWS or Microsoft Azure