Director – Performance Operations Hotel Market Partnerships – Pga
| Company | Expedia |
|---|---|
| Location | London, UK, Seattle, WA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Minimum 10+ years in a Sales Excellence, Sales Operations, Business Operations or Revenue Operations role
- Experience in advanced segmentation, coverage models, territory alignment techniques and methodologies; quota and target setting, forecasting, pipeline management and sales incentive compensation plans
- Advanced Microsoft Office, Excel and Salesforce skills; advanced skills in data visualization/reporting solutions (e.g., Tableau, Looker, Salesforce reports and dashboards), advanced data programming languages such (e.g. SQL, R, Python) is a huge plus
- Ability to design, develop and continuously enhance complex business and financial models to drive efficiency and growth
- Experience and a proven track record leading large scale business transformation programs and initiatives
- Demonstrated ability to lead thru influence within a cross-functional environment and being a great cross-functional business partner
- Experience building and executing market strategies, territory plan and programs
- Develop and monitor metrics, dashboards and reporting tools to improve sales productivity and efficiency across the customer lifecycle
- Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
- Strong problem solving and analytical skills
- Excellent verbal and written communication skills and executive stakeholder management
- Proven ability to succeed in both collaborative and independent work environments
Responsibilities
- Manage and continuously improve account segmentation, contact strategies, coverage models and territory alignment to ensure an optimal ROI based Market Management operating plan and field deployment strategies.
- Manage the run the business needs of the Market Management teams – facilitating the target and quota setting process that drive variable incentive plans, utilizing insights and tools to drive business performance, evaluating and measuring the teams’ performance and cadenced business reporting.
- Own the clear communication between the various teams and regions to Market Management leadership regarding performance against monthly, quarterly and annual targets.
- Assist Market Management leadership in developing territory and segment specific acquisition, optimization and growth plans, ensuring intimate knowledge of the industry, competitive environment and conduct ongoing reviews to regularly monitor progress and ensure alignment with market conditions.
- Support Market Management leadership in developing and executing market strategies and programs in lead generation, partner acquisition, price competitiveness, traveler benefits adoption, conversion rate improvements, partner retention and expansion.
- Review and analyze the effectiveness of sales incentives against the organization’s strategy and overall financial performance and continuously improve the design to keep financial measures aligned with key drivers (e.g. business objectives, traveler benefits, price competitiveness, increasing productivity levels, etc.)
- Drive the execution and operationalization of central programs and initiatives across multiple teams, regions, countries, territories and geos.
- Identify and drive timely resolution of reporting issues, gaps in processes, and areas of opportunity to drive growth and productivity across our Market Management teams.
- Leverage analyses to customize market management techniques to enhance their effectiveness and optimize performance by partnering with the Sales Enablement team to identify the needs, support the creation and drive the execution of market management playbooks.
- Identify best practices and new strategies, techniques and methods that drive business (over)performance and scale them across the globe whilst also identifying gaps in achieving business performance goals and develop strategies and remediation plans to close gaps.
- Define the key support systems/processes required to meet the rapid growth of the business, increase share of wallet and achieve revenue attainment, traveler benefits adoption, price competitiveness and market development objectives.
- Assist Market Management leadership in all aspects of evaluating their teams’ performance.
- Prepare ad hoc analysis & participate in projects as needed.
Preferred Qualifications
- Advanced data programming languages such (e.g. SQL, R, Python) is a huge plus