Director – Payments Risk & Fraud
| Company | Lowe’s |
|---|---|
| Location | Huntersville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree Business administration or relevant field
- 6 Years Leading teams in retail lending or credit management or banking
Responsibilities
- Develop and maintain the Lowe’s loss forecasts, risk policy and co-manage lender credit and fraud strategies and policies.
- Work with internal partners to develop and implement strategies, policies and processes to minimize fraud, shrink and chargebacks.
- Monitor decision metrics and evaluate customer performance to maximize credit availability to drive sales while maintaining losses within established parameters.
- Partner with lending partners to develop underwriting criteria and policies for high line credit requests that produce accurate and consistent credit decisions at the speed or retail, both consumer and Pro.
- Create and develop risk and underwriting performance reporting to drive awareness of decision accuracy and performance.
- Partner with field selling teams to review escalations and manage recourse program.
- Monitor industry and competitive trends to ensure an industry leading credit decisioning with an exceptional customer experience.
- Acts as internal credit evangelist to build awareness and understanding of programs.
- Analyzes and communicate reports with sensitivity to organizational metrics.
- Assist with development and monitoring key performance indicators and works with branded credit vendor to provide regular reporting/metrics to leadership.
Preferred Qualifications
- Master’s Degree Concentrations in communications or business management