Director – Outbound Product Management - Telecom and Media

Director – Outbound Product Management – Telecom and Media

Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI’s potential impact on the function or industry.
15+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development).
10+ years of experience in the telecommunication industry.
Willingness to become an expert in our products including hands-on demonstrations and configuration
Experience launching and scaling adoption of emerging technologies in enterprise environments.
Strong sense of accountability, with the ability to influence, guide, and execute effectively.
Action-oriented mindset and motivation to deliver impactful outcomes.
Proven ability to collaborate across diverse, cross-functional teams.
Customer-centric approach with strong problem-solving skills.
Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences.

Develop a deep understanding of our Telecom and Media customers, their use cases, obstacles, and goals.
Guide and support the adoption of our Telecom and Media products across high-impact accounts.
Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and management teams.
Guide early access programs to gather feedback and validate new product capabilities.
Create technical enablement and adoption content that highlights product value.
Conduct onboarding and enablement sessions to scale adoption across customers and partners.
Manage community engagement and create content that drives interest and success.
Collaborate with pundits, partners, and innovators to share ServiceNow’s vision.

No preferred qualifications provided.