Director – Operations

Director – Operations

Requirements

• Bachelor’s Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams
• Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist, or a comparable clinical credential (e.g., RN, MD) preferred but not required
• Demonstrated interest (and success) leading and developing high-performing teams
• Genuine interest in coaching, developing, and growing talented individuals into future leaders
• Entrepreneurial attitude – willingness to roll up his/her sleeves and work alongside the team to make things happen quickly
• Analytically oriented; makes and defends decisions based on data
• Interested in P&L ownership and large team leadership, while being energized by meeting or exceeding stretch financial targets and operational KPIs
• Maniacal attention to detail, highly proficient with technology, and strategic communicator
• Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred
• Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred
• Strong Excel and PowerPoint skills, including financial modeling and data visualization
• Capable of operating with limited direct oversight
• Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders.

Responsibilities

• Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
• Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
• Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
• P&L ownership for financial results of health system partner sites
• Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
• Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
• Responsible for developing and executing on account management plan at health system partners
• Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners
• Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
• Host social events onsite with teams to build comradery and culture
• Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and kindness
• Provide performance updates to Shields executive team
• Serve as a leader and coordinator in enabling the growth of new and existing specialty pharmacy programs, through high-profile ownership of strategic and operating initiatives
• Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy’s integration with prescribing clinics to ensure the best patient service;
• Serves as a subject matter expert and advisor to hospital partner executive teams on the continued growth of the specialty pharmacy program
• Constructs robust analyses and builds compelling materials to pitch innovative growth initiatives to hospital partner executives
• Accountable for taking growth initiatives from nascency to operational viability, while ensuring measurable impact to program growth and profitability
• Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital’s clinics), Shields PSC, and clinical areas throughout the hospital;
• Ensures best-in-class patient care is delivered to all patients, and proactively steps in to serve in any capacity;
• Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure expectations are consistently exceeded
• Collaborate with pharmacy team to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance
• Manage, organize, and update relevant data using database applications;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

Preferred Qualifications

• Consulting experience highly preferred
• Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred
• Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred