Director Operations

Director Operations

Requirements

• Significant travel required – 90% of the time.
• 3-5 years’ experience supervising staff or documented performance
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Strong presentation, employee management, and project implementation skills.
• Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
• Skill in organizing and establishing priorities.
• Must be detail-oriented and well organized.
• Excellent problem-solving skills.
• High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills.
• Must have valid driver’s license and auto insurability.
• Ability to work flexible schedule including days, nights and weekends.

Responsibilities

• Directs and leads a team of approximately seven Multi-Site Managers overseeing fourteen WN sites.
• Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals.
• Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions.
• Utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency.
• Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region.
• Implement strategies that would support best practices in hiring and retention.
• Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards.
• Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency.
• Partners with Director Market Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Collaborates with Multi-Site Manager, Director Market Operations and HR Business Partner on employee relations matters related to the site.
• Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture.
• Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience.
• Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget.
• Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers.
• Provides input to the Director Market Operations on initiatives, policies, and practices that support company goals and objectives.
• To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region.
• Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
• Conducts weekly calls and individual statuses with the Multi-Site Managers in their region.
• Works weekend on-call rotations as needed.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.
• Ability to connect with both Providers, clinical teams both on an individual level and in groups.
• Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience.
• Other duties as assigned.

Preferred Qualifications

• College degree preferred