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Director – Oncology Patient Support Operations
| Company | Corcept Therapeutics |
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| Location | San Carlos, CA, USA |
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| Salary | $186200 – $273800 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Deep operational experience in Patient Support Services and Oncology
- Strong program development capabilities
- Cross-functional leadership
- Solutions-oriented mindset
- Strategic thinker with a patient-first mindset
- Skilled in budget management and program forecasting
- Solid understanding of U.S. healthcare policy, compliance, and regulatory standards
- Strong communicator with the ability to influence across all levels, internally and externally
Responsibilities
- Drive the strategy, design, and execution of patient services programs in support of the commercial launch of a new oncology therapy
- Develop comprehensive patient support services including hub services, quick start/free trial programs, dose replacement programs, field reimbursement managers, Patient Assistance Program (PAP) and copay assistance program
- Translate strategic goals into actionable business requirements, workflows, and performance KPIs
- Oversee strategic vendor partnerships to build, implement, and manage patient service programs
- Establish a robust framework for monitoring program effectiveness, patient engagement, and satisfaction
- Provide oversight of patient support services budget and forecast
- Serve as a strategic partner to Access Marketing, Brand, Data & Analytics, Legal, Compliance, Medical Affairs, IT, and other cross-functional teams
- Ensure all programs adhere to relevant regulatory and legal standards, including HIPAA
- Champion the voice of the patient internally and externally
Preferred Qualifications
- Experience leading the launch of patient support programs in Oncology
- Strong background managing vendor partners and programs such as hub services, field reimbursement, free trial, and PAP/copay assistance
- Track record of delivering innovative, tech-enabled solutions to improve patient access
- Comfortable working in fast-paced, evolving environments
- Proven ability to lead, coach, and deliver results through high-performing teams
- Experience with oral and infused oncology therapies
- Willingness to travel (~25%), including to Corcept HQ and vendor sites
- Education: Bachelor’s Degree; Master’s degree preferred
- 10-15 years of pharmaceutical experience, oncology experience preferred
- 6 years of experience leading patient access program operations
