Director of Technology – Infrastructure Management

Director of Technology – Infrastructure Management

Requirements

• Typically requires a bachelor’s degree or equivalent experience in Computer Science or related field.
• Typically requires 7 years of experience as a people leader experience. Experience leading technology teams with focus in Infrastructure Management or related roles with a strong understanding of digital infrastructure services, colocation data center/storage management, and deploying Infrastructure as code services.
• Typically requires 8 years of information technology experience with demonstrated expertise in designing and implementing complex infrastructure hybrid and Azure Cloud solutions application design.
• Domain experience with Infrastructure/Operations and/or Enterprise Resource Planning (ERP) and/or financial products experience (i.e. Credit Card, Mortgage, Auto Loan, Deposits, etc.).
• Experience building technology platforms and teams.

Responsibilities

• Oversee the design, implementation, and maintenance of critical infrastructure systems to ensure secure and efficient operations. This includes managing colocation strategy, physical infrastructure, capacity planning, data center technologies, enterprise storage solutions, backup/recovery systems, server operating systems, and hypervisor platforms.
• Provide vision and direction for infrastructure services, aligning with organizational goals and objectives. Develop and execute infrastructure roadmaps that support business growth and innovation.
• Lead, mentor, and develop a team of IT professionals, fostering a collaborative, innovative, and high-performance work environment.
• Guide the team in resolving complex technical issues and challenges, ensuring minimal disruption to business operations.
• Manage relationships with vendors and service providers to ensure optimal value and service delivery.
• Ensure the security of data, equipment, and facilities, and compliance with relevant regulations and standards. Implement and enforce security best practices and policies.
• Develop and manage the infrastructure services budget, optimizing resource allocation and ensuring cost-effectiveness.
• Develop, implement, and maintain disaster recovery and business continuity plans to minimize downtime and ensure business resiliency.
• Work closely with product, operations, and compliance teams to translate business requirements into technical deliverables.
• Serve as a technical mentor and coach to engineers at all levels.
• Actively participate in Agile ceremonies, backlog refinement, and planning sessions.
• Introduce and implement practical, modern engineering practices that enable continuous improvement in both systems and teams.

Preferred Qualifications

• Proven experience in designing and implementing complex infrastructure hybrid and Azure Cloud solutions.
• Ability to work in Agile development environments and lead teams through iterative delivery cycles.
• Relevant certifications such as ITIL, VCP, VCAP, CISSP, Cisco Certified Specialist – Data Center Unified Computing Implementation.
• Experience in managing vendor relationships, negotiating contracts, and optimizing vendor performance.
• Demonstrated success in leading teams through organizational or technical change.
• Ability to guide technical architecture decisions, perform risk-based change reviews, and troubleshoot complex systems.
• Advanced knowledge of Technology fundamentals, design, problem solving, and complexity analysis.
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.
• Delivery experience working under an Agile/Scrum methodology.
• Working experience of software engineering best practices including coding standards, change management, manage incidents, CI/CD, build processes, testing, and operations.