Director of Service Operations – Commercial

Director of Service Operations – Commercial

Requirements

• Minimum of 10 years successful and verifiable experience.
• Must have experience in managing at least $15-20MM in Service business.
• Must have knowledge of MEP systems.
• Must be equally passionate about providing services and promoting safety on the job and have the knowledge and ability to enforce safety policies within the department.
• Must understand the company’s policies and procedure, create solutions, offer guidance and generally manage the Business Units with minimal strategic guidance from executives.
• Ability to manage profit and losses as well as reporting on quarterly and monthly projections.
• Ability to create a reliable budget as part of a professional business unit budget plan.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company’s competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Responsibilities

• Makes safety the number one priority in the business unit.
• Develops and implements an execution plan to maximize overall business objectives and ensure maximum profitability.
• Manages the Service team to maintain, embrace, and enforce the company’s Core Values and to lead by example.
• Communicates with others to identify, manage, and share overall best practices and company resources.
• Hiring and disciplinary duties.
• Meets or exceeds growth goals.
• Provides key leadership direction for operations within the Service business unit to ensure a cohesive team.
• Coordinates efforts of the overall team.
• Creates and manages Key Performance Indicators.
• Determines improper growth strategies within each office (e.g. new locations, vertical markets, service offerings), Implement growth strategies.
• Evaluates performance of each office relative to customer satisfaction and provides leadership for performance enhancement and proactive resolution of issues.
• Allocates resources as needed to ensure business unit and project team commitments to customers are met.
• Manages personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost.
• Working with managers to coordinate hiring of local staff, conducting performance reviews, recommending salary changes and resolving internal personnel issues.
• Ensures compliance with state, local, and federal legal requirements and operate the business with the highest level of ethics.
• Ensures the quality of work to corporate standards and project requirements.
• Meets or exceeds all financial budgets and goals, including reviewing all set-ups, monitoring all pricing, and reviewing cost data with the team(s).

Preferred Qualifications

No preferred qualifications provided.