Director of Sales & Account Management Training

Director of Sales & Account Management Training

Requirements

• Bachelor’s Degree – open to any field of study
• 3+ years of experience in sales, with a proven track record of meeting or exceeding sales targets
• 3+ years of experience in training, coaching, or mentoring sales teams

Responsibilities

• Build and continuously refine a robust career development training curriculum for Account Managers who are 1 year to many years into their career.
• Create engaging, role-specific learning materials that emphasize communication, consultative skills, client relationship-building, and business acumen.
• Incorporate diverse training methodologies including interactive workshops, role plays, micro-learning, peer reviews, and hands-on coaching.
• Track impact of training on client outcomes, account growth, and individual performance.
• Train Account Managers on core communication skills—active listening, asking high-impact questions, identifying client pain points, and articulating value clearly and confidently.
• Provide frameworks and tools for Account Managers to adopt a strategic, consultative approach in their client relationships and expand client relationships through upselling and cross-selling.
• Ensure all training programs reinforce clarity, empathy, influence, and persuasion as foundational communication elements.
• Deliver 1:1 and small group coaching with a personalized approach to each team member’s growth goals and communication style.
• Give frequent, high-quality feedback to reinforce strengths and address growth areas.
• Guide Account Managers to self-reflect and self-correct, fostering independence and confidence.
• Lead engaging in-person and virtual training sessions that build skills and inspire confidence.
• Facilitate real-world simulations and scenario-based learning tied directly to client needs and WebFX’s service offerings.
• Serve as a trusted, motivating presence throughout each team member’s development journey.
• Partner with Internet Marketing leadership and Team Leads to identify training needs, close skill gaps, and align development efforts with business goals.
• Collaborate with leadership to map out clear growth paths and skill benchmarks for Account Managers at various stages of their careers.
• Stay attuned to client trends and evolving expectations, integrating those insights into training materials.
• Work alongside Product and Strategy teams to ensure Account Managers remain confident in our service offerings and differentiators.

Preferred Qualifications

No preferred qualifications provided.