Director of Quality

Director of Quality

Requirements

• Build relationships across cross-functional teams including Engineering, Manufacturing, Customer Success, and key suppliers.
• Develop a framework for reporting key quality metrics to assess product and process performance and continually drive product.
• Conduct a comprehensive assessment of current quality systems, processes, and tools—identifying strengths, gaps, and immediate risks.
• Establish a working understanding of major quality gaps, reliability issues, and pain points across the product lifecycle and create a plan to enhance product reliability and operational execution.
• Gain a deep understanding of the current product lifecycle, including quality controls at each phase and key performance metrics.

Responsibilities

• Develop and implement a framework for reporting key quality metrics to assess both product and process performance.
• Implement a Quality Management System (QMS) that integrates end-to-end quality data flows — from Salesforce through to Arena (PLM).
• Launch a closed-loop problem resolution process to minimize the impact of field issues, including root cause identification, corrective action, and prevention of recurrence.
• Lead cross-functional improvement initiatives with clear owners, measurable outcomes, and a sense of urgency.
• Form strategic partnerships with leaders across functional groups, reinforcing that quality is not owned by one department, but embedded across the business.
• Participate actively in phase gate and design reviews, ensuring production readiness with a focus on quality, reliability, and manufacturability.
• Achieve measurable improvements in product quality KPIs including: yield, first-pass success rates, and reductions on field issue frequencies.
• Influence the design of robust production testing processes that prevent nonconformities and support long-term product reliability.
• Create clear, documented understanding of handoffs, gaps, and recurring pain points across the product lifecycle, along with an actionable plan to close them.
• Drive a culture of operational excellence where quality is prioritized regardless of organizational boundaries, through consistent engagement, shared goals, and accountability mechanisms.
• Provide program-level visibility and coordination across all quality-related initiatives, working in partnership with departmental program managers to ensure alignment, timelines, and successful execution.
• Establish a roadmap for scaling continuous improvement and reliability engineering practices, with a longer-term vision for sustainable, high-quality growth.

Preferred Qualifications

No preferred qualifications provided.