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Director of Operations – Affinity Markets
| Company | Manulife Financial |
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| Location | Montreal, QC, Canada |
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| Salary | $100950 – $181710 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, MBA |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Minimum of 7 years of experience in operations management, preferably within financial services.
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA considered an asset.
Responsibilities
- Develop and implement operational strategies that align with the company’s goals and objectives for affinity markets.
- Oversee daily operations, ensuring efficiency, quality, and cost-effectiveness; leveraging key data points to make data-driven decisions in leading the teams to operational excellence.
- Lead, mentor, and manage a team of operations professionals, fostering a culture of high performance and continuous improvement.
- Collaborate with product development, sales, marketing, and customer service teams to ensure seamless integration and delivery of services.
- Monitor industry trends and regulatory changes to ensure compliance and to identify opportunities for innovation and improvement.
- Analyze operational metrics and KPIs to identify areas for improvement and implement solutions.
- Manage budgets and financial plans, ensuring cost-effective operations while maintaining high-quality service delivery.
- Develop strong relationships with key stakeholders, including clients, vendors, and partners, to enhance collaboration and service delivery.
- Lead initiatives to enhance customer experience and satisfaction within Affinity markets.
- Drive process improvements and automation initiatives to increase operational efficiency.
Preferred Qualifications
- Proven track record of leading and managing high-performing teams.
- Strong strategic thinking and problem-solving skills.
- Excellent communication, leadership, and interpersonal skills.
- Ability to analyze complex data and develop actionable insights.
- Experience with process improvement methodologies such as Lean or Six Sigma is a plus.
- Strong understanding of regulatory requirements and industry best practices.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
