Director of IT

Director of IT

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, required. A Master’s degree is preferred.
• Minimum 10 years of experience in IT or business applications, with at least 5 years in a leadership role overseeing back-office or corporate applications.
• Extensive experience with ERP (e.g., Oracle, SAP, NetSuite) and HRIS systems (e.g., Workday, ADP).
• Strong understanding of back-office processes, including finance, Legal, and HR operations.
• Proven track record of leading and delivering large-scale system implementations and integrations.
• Experience in Project and Program management methodologies.
• Experience in leveraging machine and robotic process automations to gain operational efficiency.
• Experience with methodologies such as Lean, Six Sigma, or similar frameworks to optimize processes.
• Excellent leadership and team management skills, with experience developing high-performance teams.
• Expert-level experience in managing vendors, especially SaaS providers and third-party service providers.
• Strong financial acumen, with experience managing budgets and financial forecasting for enterprise applications.

Responsibilities

• Develop and execute a comprehensive strategy for Dutch Bros’ enterprise application landscape, including HR, Legal and Real Estate, and other core corporate systems.
• Partner with senior leadership and business stakeholders to identify needs, translate them into technical solutions, and create an actionable roadmap for system enhancements and innovations.
• Continuously assess and improve business processes supported by corporate applications to ensure operational efficiency and scalability.
• Lead, mentor, and manage a high-performing team.
• Foster a collaborative culture focused on professional growth, continuous improvement, and operational excellence.
• Oversee workforce planning, recruitment, and professional development to build a strong and capable team.
• Oversee the planning, execution, and delivery of enterprise application projects, ensuring they meet deadlines, stay within budget, and achieve scope objectives.
• Partner with the IT PMO to ensure projects align with Dutch Bros’ long-term business strategy and operational needs.
• Implement project management best practices, including risk management, resource allocation, and quality assurance.
• Ensure the seamless integration and performance of corporate applications, optimizing cross-functional workflows and data management.
• Drive alignment between business processes and technology solutions, leveraging automation and best practices to enhance efficiency.
• Manage key vendor relationships, ensuring service level agreements (SLAs) are met and contracts deliver optimal value for Dutch Bros.
• Ensure the reliability, scalability, and security of corporate systems to support business operations.
• Develop policies, procedures, and best practices for the deployment, support, and maintenance of all systems under your management.
• Continuously monitor application performance and user feedback to identify opportunities for improvement and innovation.
• Develop and manage the annual budget for the back-office systems department, ensuring efficient use of resources and alignment with financial goals.
• Optimize software licensing, maintenance, and support costs, identifying opportunities for cost savings and return on investment (ROI).

Preferred Qualifications

No preferred qualifications provided.