Director of Integrated Operations – Marketing

Director of Integrated Operations – Marketing

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 5+ years of experience in operations management or a similar role.
• Strong analytical skills and experience with data-driven decision-making.
• Proven leadership abilities with excellent interpersonal and communication skills.
• Proficient in project management and operational software (Monday.com preferred).
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proven track record within the luxury industry, with a deep understanding of production processes, creative development, and project management.

Responsibilities

• Support the daily operational activities of the CMO organization, including scheduling weekly xfn meetings, leadership agendas, and project status dashboards.
• Provide detailed oversight and operation support for eCommerce, Marketing, and Creative projects – including yearly campaigns, HTM, BAU, and special projects.
• Develop a strong working partnership with project managers to ensure detailed tracking of key projects, providing visibility to the CMO and senior leadership team.
• Support CMO lead team resource management, ensuring that project intake aligns with team bandwidth and capacity.
• Support team in starting critical projects earlier, identifying the right amount of time / steps for more complicated / strategy heavy projects vs BAU.
• Provide strategic counsel to the CMO and Creative, Marketing, and eCommerce teams, ensuring operational & executional efficiency.
• Drive for more efficient use of internal resources (team prioritization, project streamline etc.), and where / how to better use external resources more effectively.
• Identify opportunities for process enhancements, implementing best practices to optimize productivity and reduce spending where possible.
• Spearhead weekly & monthly reporting on Monday.com and communicating cross-functionally and driving operational improvements and tracking workflow optimizations.
• Support with training initiatives for new hires to ensure successful onboarding.
• 360-degree oversight of financial planning and resource allocation to drive efficiency and strategic investment in key initiatives, monitoring expenditures and ensuring cost-effective practices across eCommerce, Marketing, and Creative teams.
• Streamline and track budget spend between departments on key projects for holistic view and management.
• Serve as a key partner for CMO communications for operational updates between Marketing, Creative, eCommerce, Merchandising, and ensure other departments including Design, IT, Learning & Development, Wholesale, and Retail teams are consistently updated as needed.
• Facilitate monthly cross-functional meetings to ensure transparency, information sharing, and alignment on project updates, priorities, and status reports.

Preferred Qualifications

No preferred qualifications provided.