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Director of Implementations
| Company | Abridge |
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| Location | United States |
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| Salary | $170000 – $220000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Expert or higher |
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Requirements
- 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech
- 5+ years in a leadership role, managing and scaling implementation teams
- Proven track record of delivering successful implementations at scale
- Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations
- Excellent project management and stakeholder communication skills
- Experience using CRM and project management tools to drive efficiency and reporting
- Comfortable working in a fast-paced, high-growth environment with evolving priorities
Responsibilities
- Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability
- Develop and refine scalable implementation processes to support our growing partner base
- Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives
- Establish and track KPIs for implementation success, including time-to-value and partner satisfaction
- Drive continuous process improvement, optimizing workflows and leveraging automation where possible
- Ensure the team maintains a customer-centric approach, aligning implementations with client goals
- Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle
- Oversee the development of new implementation playbooks to support new products
- Ensure excellent execution of new feature releases for our partners
- Serve as an escalation point for the team to support in achieving expansion and satisfaction goals
Preferred Qualifications
No preferred qualifications provided.
