Director of Engineering – EC

Director of Engineering – EC

Requirements

• Minimum of five (5) years’ experience actively serving in a facilities engineering leadership role in a hotel/resort environment.
• Bachelor’s degree in Construction Management, Property Management, or similar practice preferred and/or significant relevant experience.
• Extensive project management experience.
• Working knowledge of HVAC, electrical, plumbing and general maintenance skills.
• Must be strategic and have strong business acumen.
• Good communication and interpersonal skills.
• Proficient in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Prepare and deliver messages that achieve the intended results.
• Promote Engineering information and recommendations to internal and external stakeholders.
• Prepare reports for stakeholders.
• Manage stakeholder perceptions and expectations.
• Manage/oversee the application of standards for the hotel/resort.
• Review and compare performance metrics for Engineering services.
• Maintain specifications (materials, equipment, furniture, finishes, fixtures, design criteria).
• Develop, implement and monitor best practices.
• Develop guest service standards.
• Measure the quality of services provided.
• Monitor guest satisfaction and service delivery performance.
• Collect, verify, analyze and report facility management data from various sources (guest satisfaction surveys, secret shop inspections, other feedback mechanisms).
• Collect and verify, analyze and report internal facility management data (utilities, work orders, work history).
• Manage/oversee the improvement of work processes.
• Assess ways to improve workplace productivity.
• Develop and implement process improvements.
• Ensure and monitor compliance with codes, regulations, policies and standards.
• Plan, direct and manage/oversee facility management business and operational technologies.
• Assess the application of technology within facility operations.
• Operate workplace management systems (CMMS, BAS, Lighting Controls).
• Assess the condition of the hotel/resort.
• Manage/oversee the assessment of building systems’ condition.
• Assess the condition of the facility’s structure, interior, exterior and grounds.
• Manage/oversee facility operations and maintenance activities.
• Manage/oversee the acquisition, installation, operation, maintenance and disposal of building systems and structural, interior, exterior and grounds elements.
• Maintain basic knowledge of current products and technology for fixed assets.
• Manage/oversee the maintenance contracting process.
• Decide/recommend the most appropriate way to provide maintenance services (outsource, in-source).
• Develop maintenance contract specifications.
• Assure competent maintenance contractors are selected.
• Negotiate service level agreements.
• Manage/oversee the modifications to building systems, structural elements, interiors, exteriors and grounds.
• Monitor the performance of maintenance contractors’ work.
• Resolve contract disputes.
• Develop, recommend and manage/oversee the hotel/resort’s operational planning requirements (temperature control, lighting, equipment replacement and so forth).
• Develop policies and guidelines related to usage and maintenance.
• Monitor the usage and performance of all systems, equipment and grounds.
• Monitor guest and associate satisfaction.
• Manage and oversee the financial management of the Engineering department.
• Develop, recommend, manage and oversee the Engineering and Utilities operating budget requirements.
• Develop, recommend, manage and oversee the capital budget requirements.
• Prepare business cases, supporting documentation and financial reports.
• Analyze and interpret financial documents (budget, forecast, profit and loss statements, reserve funding).
• Administer and manage the finances associated with contracts.
• Develop and manage contracts.
• Administer and monitor contracts.
• Resolve vendor conflicts.
• Manage and support the hotel/resort’s emergency preparedness program in partnership with the Safety and Security department.
• Assist in the design of simulations or exercises to test the emergency management plans.
• Manage the execution of simulations or exercises to test the plans.
• Define and program projects (purpose, size, scope, schedule, budget and user needs).
• Plan projects (resources, schedule and sequence).
• Develop contract specifications and solicitations.
• Administer contracts (implement, monitor service level).
• Manage/oversee projects (construction, relocation, renovation, organizational change).
• Evaluate project outcomes.
• Manage, oversee and safeguard the natural environment.
• Prepare, analyze, interpret and report on utility consumption data.
• Develop, recommend, manage and oversee environmental impact programs as it relates to trash generation with food service (including dry and wet waste), yard waste, and other hotel/resort operations.
• Maintain knowledge of LEED. Understanding future trends in products and processes that promote sustainability.

Preferred Qualifications

• Bachelor’s degree in Construction Management, Property Management, or similar practice preferred and/or significant relevant experience.