Director of Client Success

Company	Anne Lewis Strategies
Location	New Mexico, USA, Washington, USA, Pennsylvania, USA, Oregon, USA, California, USA, Washington, DC, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Virginia, USA, Minnesota, USA, Colorado, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Missouri, USA, Louisiana, USA, Illinois, USA, United States
Salary	$90000 – $110000
Type	Full-Time
Degrees
Experience Level	Senior

5 or more years of in-house campaign or agency experience in digital or direct mail communications, fundraising, and marketing for nonprofit or political organizations
Experience managing cross-team projects with a variety of stakeholders
Client management experience – ability to develop and maintain strong relationships with clients
Ability to project manage against monthly goals to achieve revenue targets
Excellent verbal, analytical, written, and presentation skills
Experience with business development or sales
Strong judgment and ability to simultaneously prioritize clients’ success and the business’s success
Excellent organization skills, detail-oriented mindset, and ability to follow through
Passion for making our world a better place.

Tracking progress toward monthly and quarterly sales goals; Working with the Finance Team to ensure the proper revenue tracking is set up and maintained
Building and maintaining sales reporting structures
Maintaining and growing their own book of business, primarily focused on the member-only client segment
Setting up structures to ensure clients get appropriately cadenced outreach to maximize sales
Managing the implementation of new sales strategies, in collaboration with the SVP of Growth
Presenting new products, exciting results, or other relevant product information to the Accounts Team to enable them to effectively sell to their strategic services clients
Maintaining a resource library for both the Growth and Accounts Teams related to co-op products, in collaboration with the Marketing and Product Teams
Serving as an ad hoc resource to the Accounts Team on sales-related questions
Collaborating with the Product Management Team to help with the development of new and existing products and implement improvements to the deliveries process
Supporting the professional growth of colleagues via training and intentional mentorship
Maintaining client satisfaction including managing relationships, delivering industry-leading results, and providing exceptional customer service
Advising clients on industry best practices and emerging strategies
Supporting business development efforts and participating in new business pitches.