Director of Client Services

12+ years of client management and media (or influencer) experience within agencies
5+ years of team management experience
Driven by delighting customers, customer satisfaction drives your work
Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate, as well as how advertising and influencers use social media platforms
Entrepreneurial, self-motivator who isn’t afraid to roll up your sleeves and solve problems, as well as determine your deadlines, benchmarks, and goals
Proven track record of client and team success
Experience and comfort with high-level client communications
Bachelor’s degree, MBA is preferred
Able to come into our San Francisco office 3x a week

Lead a team of 12 Brand Success and Program Managers (2 direct reports)
Responsible for hiring, employee evaluation, growth/development, and minor HR functions (PTO, Compensation, Title Changes)
Coach the team as they execute their workloads to deliver best-in-class results, delivering on business KPIs and development within signed IOs
Owner of the Client Experience and responsible for exceeding client expectations and creating long-term partnerships
Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment
Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge
Work with internal partners to gauge campaign performance and KPIs to determine the extent to which the original objectives and strategies were met
Proactively keep abreast of industry trends and share knowledge with the team
Work closely with internal partners to optimize any revenue opportunities with particular clients