Director of Business Operations
| Company | 10pearls |
|---|---|
| Location | Vienna, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven professional track record of operations leadership in a technology or services-driven business
- Strong understanding of commercial contracts, pricing models, and service delivery frameworks
- Experience partnering with finance departments of organizations to ensure alignment on budgeting and financial reporting
- Detail-oriented with exceptional organizational, analytical, and communication skills
- A collaborative, proactive approach to problem solving and stakeholder management
- Comfortable working in a fast-paced, high-growth, entrepreneurial environment
- Spanish language proficiency is a strong plus, especially for engagement with LATAM teams and clients
- Proficient in Microsoft Office, AI-based assistants, and other business productivity tools
Responsibilities
- Timely review and manage NDAs, MSAs/PSAs, and SOWs to ensure risk mitigation and alignment in conjunction with external counsel
- Review and approve pricing proposals, ensuring commercial viability and alignment with delivery capacity
- Lead proactive collection efforts and manage escalation processes to protect revenue
- Support strategic account planning, QBRs, and executive-level engagements to drive customer success and expansion
- Manage thoughtful client gifting programs and experiences to reinforce relationship value
- Coordinate and align business processes, workforce planning, and execution strategy across LATAM teams
- Provide oversight and collaboration with HR to ensure workforce readiness and employee experience
Preferred Qualifications
- Spanish language proficiency is a strong plus, especially for engagement with LATAM teams and clients