Director – Launch Program and Marketing Operations Lead

Director – Launch Program and Marketing Operations Lead

Requirements

• Bachelor’s degree required, MBA strongly desired
• 12+ years of proven experience managing complex cross-functional initiatives in advanced program or project management
• Preferred 5+ years specifically within a commercialization environment in life sciences
• Expertise in designing, monitoring, and controlling programs
• Expertise in Launch Excellence, Agile, Six Sigma, Lean or similar operational excellence approaches strongly desired
• Outstanding working knowledge of change management principles and performance evaluation processes
• Able to thrive in a highly dynamic, fast paced, continuously changing global environment with minimal oversight/direction
• Ability to synthesize data and derive core insights that inform strategy and processes
• Excellent communicator, both oral and written, with strong presentation skills and able to influence without authority
• Able to work collaboratively in a team environment across Commercial departments and all levels of the organization
• Proficient in Veeva, CRM platforms, tracking, and reporting
• Skills in Microsoft suite (Project, PowerPoint, Word, Excel, & Outlook), CRM and Veeva systems

Responsibilities

• Lead large cross-functional teams to design and execute launch implementation plans for key organizational/brand programs of high strategic importance to the US OBU and OBU
• Ensure optimal program design, provide efficient program leadership, and ensure effective issue and risk resolution and resource management to realize program strategic objectives on schedule and within budget
• Collaborate closely with the Leadership Team and commercial cross-functional teams to implement programs and their governance across functions in a highly matrixed environment while sharing best practices and lessons learned from other launches
• Lead Marketing Operations team, including Event Operations and Promotional Review and Asset Management team, to help deliver education, promotional assets and resources that provide value to customers
• Responsible for overseeing and continuously improving operation systems, platforms and workflows to support Event Operations, PRAM and USRC
• Strategize, implement, and maintain program initiatives that adhere to USOBU organizational objectives
• Design, develop and implement use of launch/project management processes, systems and governance to be deployed across the US OBU organization
• Develop launch excellence best practices in collaboration with Global OBU
• Create and manage project deliverables including presentations, process flows, spreadsheets, and other written documentation required to memorialize project progress
• Help define and clarify roles and responsibilities of the core launch team members and mobilize/oversee large cross functional project teams to achieve objectives, leveraging best practices and tools for efficient and effective project management
• Develop and manage stakeholder launch and communication plans, keeping the Head of Strategy & Business Operations informed of issues, risks, and resource needs
• Facilitate project team meetings and interact cross-functionally on a day-to-day basis with key internal/external stakeholders from Marketing, Medical, Patient Value and Access, I&A, Global, regulatory, and all relevant functions
• Inspire and lead teams to analyze, evaluate, overcome risks and be accountable to delivering on commitments
• Develop US OBU Launch Excellence playbook as a framework for future teams to assess risks, opportunities, timelines, critical decisions points, interdependencies and milestones
• Design and facilitate planning and scenario workshops, including “mock launches” to identify potential challenges
• Oversee and manage Marketing Operations including agency management, platforms, document integrations/coordination, event operations (i.e. speaker programs, advisory boards) promotional review and asset management processes
• Identify innovative solutions and streamline processes to generate excellence in the eyes of our internal and external stakeholders and patients, across all areas of responsibility
• Build and lead a high performing team by embedding a performance driven and open 360 feedback supported culture

Preferred Qualifications

• We are seeking driven, ambitious candidates with prior experience either as consultants to the pharmaceutical and medical devices sectors, or who have experience working directly for a commercial pharmaceutical organization participating in the delivery of complex projects and delivering impactful results.