Director – Internal Communications

Director – Internal Communications

Requirements

• Exceptional verbal and written communication skills to effectively convey messages both internally and externally.
• Ability to lead and inspire a team of communication professionals to execute communication strategies effectively and in alignment with brand voice and business objectives.
• Proficiency in developing and implementing crisis communication plans to effectively manage and mitigate communication risks during crises or emergencies.
• Ability to develop communication strategies aligned with organizational goals and objectives.
• Skill in identifying and prioritizing key stakeholders, both internal and external, and tailoring communication approaches to meet their needs and expectations.
• Proficiency in leveraging digital platforms and data to enhance and measure effectiveness of communication.
• Skill in crafting compelling narratives that resonate with target audiences to effectively convey the organization’s impact, mission, and vision.
• Ability to collaborate cross-functionally with teams such as research, product, HR, legal, and executive leadership to ensure alignment and consistency in messaging.
• Commitment to upholding ethical standards in communication practices, including transparency, honesty, and integrity.
• Awareness of cultural nuances, political landscape, and sensitivity to diverse perspectives when crafting communication strategies for national audiences.
• Experience in developing and managing communication budgets effectively, ensuring optimal allocation of resources to achieve desired outcomes.

Responsibilities

• Design and implement a comprehensive internal communications plan that aligns with the company’s goals, mission, and culture.
• Oversee the creation and rollout of company intranet, establishing plans for governance and ensuring content is accessible and effective for diverse employee groups.
• Innovating new methods of communication to adapt to remote, hybrid, or global workforces.
• Ensure consistent messaging across all internal platforms and channels.
• Lead cohesive employer brand function aligned with business objectives that honors employee voices and experiences.
• Develop and implement strategic external communication plans to enhance CA’s top employer reputation and talent brand.
• Engage with media to further ’employer of choice’ goals, prepping and elevating executives for employer brand thought leadership opportunities.
• Collaborate with CEO and executive team to craft clear, impactful messaging for employees and ensure transparent communication.
• Lead all-employees CEO communications, including written update support and live Company Update presentations.
• Collaborate with senior leadership to align communication initiatives with business objectives.
• Support communication efforts during organizational changes, developing messaging to reduce uncertainty, align employees, and build trust during transitions.
• Establish trust by ensuring employees are kept informed about business priorities, successes, and challenges.
• Manage internal messaging during crises, such as business disruptions, public relations issues, or emergencies, in partnership with external comms and IST comms.
• Lead the development of internal crisis communication strategies and protocols.
• Support executive communications to ensure employees receive timely and accurate guidance and information.
• Align internal and external communications to maintain consistency and credibility.
• Drive initiatives to foster employee engagement, trust, and alignment with the organization’s vision.
• Oversee the creation of engaging, relevant content for internal audiences.
• Highlight employee achievements, company milestones, and initiatives to boost morale.
• Ensure internal narratives reflect CA’s vision, mission, and values.
• Promote company culture through internal campaigns, storytelling, and recognition.
• Use employee feedback results and input to inform communication plans.
• Establish KPIs to measure the success of communication efforts. (e.g., employee engagement, message retention, open rates).
• Monitor and measure the effectiveness of communication strategies to improve engagement and outcomes.
• Ensure employees feel heard and informed through continuous improvements to communication practices.
• Analyze data and prepare reports for senior leadership on the impact of communication initiatives.
• Lead and mentor a team of communication professionals.
• Allocate resources effectively and foster a culture of collaboration and innovation.
• Oversee budgets and ensure the effective use of funds in communication activities.

Preferred Qualifications

• BA in communications or education or equivalent experience. An advanced degree in communications, education, business administration, or a related field is preferred.
• 10 years of experience in communications, k-12 education, public relations, or related fields.
• Previous experience in a leadership or management role, with a track record of successfully leading teams and managing complex communication initiatives.