Director – Integrated Kidney Care Operations Support

6–8 years of experience in healthcare, preferably in value-based care
Bachelor’s degree required; MBA or advanced degree preferred
Prior experience as Director of Operations or Strategy, Chief of Staff, PMO Leader, or in a similar role supporting enterprise-level initiatives
Innovative and flexible thinker with the ability to drive multiple projects simultaneously across teams

Lead strategic and operational initiatives in collaboration with clinical, operational, and senior business leaders
Partner with the VP of IKC Ops Support to develop and execute key strategic imperatives
Drive cross-functional collaboration and alignment across service lanes and stakeholder groups
Identify management process gaps and lead implementation of effective solutions
Oversee and advance the adoption of processes and solutions to improve clinical and business outcomes
Serve as a liaison between innovation, business, and operational teams to support initiative success
Lead high-impact projects by tracking performance metrics, managing progress, and preparing executive-level updates
Shape and deliver internal and external communications, including messaging for key stakeholders
Conduct and synthesize analyses to inform decisions and enhance operational capabilities
Represent Ops Support as a subject matter expert in forums, informing critical operational decisions
Manage relationships with multiple Operations VPs and ensure alignment with business priorities
Provide leadership and direction to a team of individual contributors, ensuring accountability and delivery
Oversee teammate engagement, development, and performance, including hiring, onboarding, and coaching
Foster a culture that values inclusion, belonging, and continuous improvement
Contribute to broader coaching efforts across the Ops Support function
Other duties as assigned

Experience leading the design, implementation, and administration of operating strategies, operating models, governance models, and service delivery models
Experience with continuous improvement processes and initiatives
Experience with ideation and innovation processes and development