Director – Facilities Management

Director – Facilities Management

Requirements

• 7–10+ years of progressive experience in facilities management, real estate operations, vendor management, preferably in a multi-building and campus setting.
• Strong business acumen and experience managing third-party IFM contracts at scale.
• Excellent communication and stakeholder engagement skills; able to translate complex operations into clear business narratives.
• Demonstrated ability to use metrics and data to drive accountability and improvement.
• Experience managing budgets, contracts, and financial performance.
• Comfortable operating in a fast-paced, high-expectation environment with senior-level visibility.

Responsibilities

• Oversee the day-to-day and strategic performance of the IFM vendor.
• Develop, communicate, and track KPIs and SLAs to measure success and drive continuous improvement.
• Lead performance management reviews, including QBRs and scorecards.
• Analyze & opine on vendor-submitted metrics.
• Escalate and resolve performance issues, ensuring alignment to expectations and contractual obligations.
• Serve as the critical integration point between the business and the IFM vendor, ensuring alignment on service delivery.
• Translate business needs into clear vendor expectations and service scopes.
• Educate and align internal stakeholders (e.g., HR, Legal, Security, Workplace teams) on vendor roles, responsibilities, and expectations.
• Manage change within the business related to service delivery, technology rollouts, or process improvements.
• Own the financial oversight of the IFM contract, including budget tracking (capex & opex), forecasting, accruals, and reconciliation.
• Identify opportunities for cost optimization, efficiencies, and value-added services.
• Partner with internal Procurement and Legal Teams on contract amendments, renewals, and commercial terms as needed.
• Monitor compliance with financial and operational terms, driving proactive adjustments as appropriate.
• Build reporting that brings transparency to vendor performance, costs, and business impact.
• Use data and insights to drive accountability, process improvement, and informed decision-making.
• Partner with the Real Estate Strategy Team to support long-term planning and capital program alignment.

Preferred Qualifications

• Prior experience in a corporate real estate environment or a client-side role with a major IFM provider.
• Familiarity with CMMS, IWMS, or building operations technology.