Director – Experience Design – GTM

Director – Experience Design – GTM

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• At least 10 years’ experience in UX design
• 5+ years of experience managing design teams, including managing managers
• Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
• You are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team and drive quality
• Enterprise sales product design experience or experience in design for industries or domains that are technical in nature
• Inspiring case studies telling the story of you and your teams’ impact to build insanely great experiences
• Demonstrated experience devising and executing a UX strategy
• Ability to understand and distill complex, technical problems into elegant solutions
• Bachelor’s Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplines
• Solid command of Figma, Axure and other design tools
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment
• You can easily move between considering the forest and paying attention to the trees
• High level of initiative, good sense of humor, and a “make it work” ethos
• Able to travel up to 20% of the year

Responsibilities

• Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teams
• Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work
• Develop and drive XD strategy across a broad portfolio of GTM products
• Drive GTM UX Design and XD vision in collaboration with other Experience Design leaders
• Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
• Promote and facilitate the adoption of end-to-end design thinking in developing our products
• Promote and advance the discipline of Experience Design
• Work closely with product management and engineering in XD ideation, innovation and delivery
• Work with your peers to ensure a unified and cohesive experience across the Digital Technology and ServiceNow ecosystems
• Ensure a seamless experience across desktop and mobile platforms, and beyond

Preferred Qualifications

• Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plus