Director EMS Operations

Director EMS Operations

Requirements

• Bachelor’s degree in Nursing, Business or Healthcare Administration, Emergency Preparedness or related field
• 7 years in healthcare or EMS operations experience
• 10 years progressive leadership roles in EMS or healthcare experience
• Certified paramedic MN Emergency Medical Services Regulatory Board required
• Valid Driver’s License required upon hire – MN and WI residents must obtain a valid driver’s license in their state of residence within 60 days of employment

Responsibilities

• Provides leadership for organizational strategic planning, growth and business development.
• Provides leadership to the AHEMS Communication Center, ensuring meeting Center of Excellence Accreditation standards.
• Designs and implements strategies and initiatives to achieve operational goals and objectives.
• Enhances services resulting in clinical, financial and operational excellence and growth.
• Develops relationships with community agencies that promote the system and nurtures business partnerships.
• Establishes a systematic process of assessing, planning, implementing, and evaluating actions when adding or deleting services.
• Oversees the design of system solutions to improve operational efficiency and consistency.
• Analyzes market data and identifies business opportunities.
• Facilitates with the Union(s) on-going communications and working relationships and serves as co-lead for meetings and contract negotiations with recognized employee organizations.
• Maintains current knowledge of employee and labor relation trends, legal decisions and statutory changes; conducts research to support negotiations and employee relations.
• Partners with other leadership as needed to establish, plan and execute strategic initiatives.
• Accountable for setting and meeting budget and productivity targets.
• Manages the budget process, plans revenues and cash flow to ensure financial viability.
• Monitors key financial indicators and addresses variances.
• Participates in the development of long-range plans for capital expenditures and resources based on the business plan, operational needs, and the safety of patients and staff.
• Ensures contracts and contracting processes are up-to-date and in compliance with applicable policies and regulations.
• Manages employees and holds them accountable for role responsibilities, competencies, individual performance and goals.
• Supports and partners to implement workforce, educational and other programs applicable to scope and impact of operation.
• Provides oversight to the ongoing coaching, assessment, development, training and education of employees.
• Responsible for the engagement of employees and contributing to the annual engagement plan.
• Other duties as assigned.

Preferred Qualifications

• Master’s Degree in Business, Healthcare or related field
• Experience in managing an emergency call center or experience with emergency call center technology