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Director – Digital Product Management Engagement Lead
| Company | Manulife Financial |
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| Location | Toronto, ON, Canada |
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| Salary | $110530 – $205270 |
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| Type | Full-Time |
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| Degrees | MBA |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 7-10+ years of digital product management experience with a comprehensive understanding of digital engagement
- 10+ years working in an agile, digital product management environment
- Extensive knowledge on digital practices and governance
- Product Management certification
- MBA, engineering or equivalent degree preferred
Responsibilities
- Collaborate through ongoing engagement with business units and digital product leadership to advance their maturity in digital practices and team ways of working
- Contribute to and align on strategies, roadmaps, and plans for transfer of knowledge and skills to business units and related digital product leadership teams, enabling long-term growth and improvements to digital customer capabilities
- Develop fit-for-purpose approaches to aid digital property teams in realizing digital customer leadership goals inside the organization.
- Work with teams to analyze current state and close gaps relative to our vision, to enable maturity against digital practices and ways of working.
- Partner with the training team to identify needs and develop strategies in support of organizational knowledge build.
- Support the development and ongoing improvement to our DPM toolkit to support Digital Product Management across the org
- Drive community engagement through active participation (online & in person) in communities of practice and other forums
- Stay connected to emerging trends and standard methodologies related to digital product management in contributing to evolving our global, industry-leading mandate.
- Contribute your own subject matter expertise to our global digital team’s evolving guidelines and standards:
- Contribute thought leadership and build out the Product Management practice capabilities, framework, and operating model
- Support the GDA in implementing the product operating model so that the organization is structured to deliver end-to-end value for the customer
- Drive continuous improvement, find opportunities for process improvement and efficiency gains, ensuring they are sustained over time
- Supervise the efficiency of the operating model in line with internal goals and market trends, and make vital adjustments
- Use your strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making
- Collaborate with product leaders, SMEs, and instructional designers to build engaging, hands-on workshops that bridge theory and practice
- Contribute to design and delivery of transformative learning experiences that empower product teams to excel in a rapidly evolving landscape.
- Identify further opportunities for training, tooling and processes that the GDA could add to our portfolio of resources
Preferred Qualifications
- A persuasive communicator adept at building trust and recognized as a key leader in the organization
- Passionate about emerging digital customer enablement technologies and their impact on user experiences
- Organizationally savvy with a curiosity about influencing action.
- Intellectually curious and thrives in ambiguous environments.
- Experienced with Executive-facing communication and presentation.
- Skilled with Stakeholder management and communication
- Proficient in definition of outcomes, communicating progress, and facilitating planning meetings.
- Knowledgeable in digital product management, agile ways of working and Human Centered Design (HCD) concepts
- Background in Financial Services/Insurance is a plus
