Director – DC Data Exchange Consulting
| Company | Fidelity Investments |
|---|---|
| Location | Westlake, TX, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of operational and/or implementation management experience
- 3-5 years leading people directly
- Excellent verbal and written communication skills including the ability to effectively interact with colleagues and clients at all levels
- Consistent record balancing customer service and happiness with sound business judgment
- Knowledge of DC benefit plan administration
- Operational mentality delivering consistent quality process and control outcomes
- Dynamic leadership with a focus on talent development and delivering quality outcomes
- Strong interpersonal and organizational skills such as leading by influence and establishing relationships at all organization levels
- Ability to understand processes from start to finish while also being able to simplify problems into measurable concepts
- Ability to influence across multiple geographic locations, processes, and functions
- Ability to collaborate with business partners to resolve end-to-end process issues and champion improvements to the customer and associate experience
Responsibilities
- Lead a team of Data Exchange Consultants as they transition ongoing interface feeds containing financial and participant data for defined contributions plans transitioning to Fidelity
- Develop, analyze, and evaluate management reporting mechanisms, performance measurements and service standards
- Work closely with internal partners to evaluate and identify trends and formalize strategies designed to improve efficiencies
Preferred Qualifications
-
No preferred qualifications provided.