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Director – CTO Office
| Company | Tucows |
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| Location | Toronto, ON, Canada |
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| Salary | $153800 – $170900 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years experience in program management, product operations, strategy, or similar roles.
- Highly organized with strong attention to detail and follow-through.
- Demonstrated ability to drive cross-functional projects with high ambiguity and tight timelines.
- Comfortable making decisions, fostering open dialogue, and holding teams accountable with empathy and clarity.
- Strong communicator with the ability to influence without formal authority.
- Technically conversant — you won’t need to code, but you should be fluent enough to understand architectural discussions and platform constraints.
- Hands-on and unafraid to jump into the weeds when needed.
Responsibilities
- Help shape and lead strategic initiatives. A good example would be formalizing a feature release process in collaboration with Product and Engineering.
- Partner with senior leadership to align platform and product delivery, drive internal reporting, and prepare for budget planning.
- Work with HR, Finance, Security and Legal to ensure org-wide coordination, budget and support requests to/from the CTO office, and maintain internal service levels.
- Assist the CTO with board-level or strategic deliverables, including materials for the CEO, external stakeholders, and investors.
Preferred Qualifications
- Experience in a startup or high-growth environment
- Background in modern software architecture and the software development lifecycle (SDLC)
- Familiarity with building or scaling SaaS platforms
- Exposure to event-driven systems and architectural patterns
