Director – CRM

Director – CRM

Requirements

• 7+ years experience in CRM leadership, 2+ years within the gaming industry.
• Technical proficiency with CRM tools and technologies, with the ability to influence tech roadmaps and integrations.
• Strong analytical abilities, with a knack for interpreting data and translating it into actionable insights.
• Excellent interpersonal and communication skills, capable of fostering collaboration and driving change across diverse teams.

Responsibilities

• Act as a visionary, defining what exceptional CRM looks like and implementing this vision across the organisation.
• Collaborate with live and slate game teams to understand their specific needs, offering expert advice and driving relevant initiatives.
• Influence the development of central technology roadmaps, ensuring tools and technologies align with game team requirements and overall business goals.
• Conduct comprehensive industry analysis to benchmark against leading practices in gaming and related sectors.
• Assess and report on the current tech stack, identifying capabilities of existing tools and pinpointing areas for enhancement.
• Facilitate knowledge sharing across teams, ensuring successful strategies and learnings are communicated and replicated where applicable.
• Create and maintain a playbook of best practices and benchmarks that can be utilized company-wide to enhance CRM efforts.
• Develop and execute a roadmap for priority CRM projects that span multiple games, as well as initiatives tailored to specific games.
• Define macro goals and KPIs for CRM at Scopely, crafting a vision that integrates with broader business targets.

Preferred Qualifications

No preferred qualifications provided.