Director – Control & Issue Management

Director – Control & Issue Management

Requirements

• 10+ years of experience in compliance, risk management, internal audit, or a related governance role within financial services or fintech.
• Demonstrated senior-level experience in establishing, leading, and transforming control or issue management frameworks at scale, including navigating complex existing environments.
• Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models.
• Proven ability to operate effectively and lead teams across multiple jurisdictions in a global organization.
• Excellent stakeholder management skills, including the ability to engage with senior leadership and regulators.
• Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights.

Responsibilities

• Own and maintain the compliance control inventory, ensuring controls are clearly mapped to risks, regulatory obligations, policies, and procedures.
• Oversee periodic control effectiveness assessments and control testing in collaboration with Monitoring & Testing, Risk, and Internal Audit functions.
• Partner with control owners to evaluate new or modified controls as products, services, and jurisdictions evolve.
• Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within GRC/ERM software, collaborative action plan development, and overseeing closure validation.
• Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.
• Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups.
• Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, and other key control functions to ensure alignment and effective collaboration on issue resolution and control enhancement.
• Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders.
• Chair or significantly contribute to relevant control and issue governance forums.
• Support internal and regulatory audits and requests related to compliance control and issue matters.
• Build, manage, and mentor a high-performing team across multiple jurisdictions.
• Define and execute the strategic direction of the function, including tooling optimization, processes, and cross-functional engagement.
• Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization.

Preferred Qualifications

• Professional certifications (e.g., CAMS, ICA).
• Experience in the crypto or digital assets sector, with familiarity around the regulatory landscape for virtual asset service providers (VASPs).
• Significant hands-on experience with control/issue management tooling such as Workiva, Archer, ServiceNow GRC, or similar platforms for control mapping and issue tracking.
• Track record of successfully implementing cross-functional remediation programs, including those involving technology and product-driven solutions.
• Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.