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Director – Control & Issue Management

Director – Control & Issue Management

CompanyOKX
LocationSan Francisco, CA, USA, San Jose, CA, USA
Salary$200000 – $300000
TypeFull-Time
Degrees
Experience LevelSenior, Expert or higher

Requirements

  • 10+ years of experience in compliance, risk management, internal audit, or a related governance role within financial services or fintech.
  • Demonstrated senior-level experience in establishing, leading, and transforming control or issue management frameworks at scale, including navigating complex existing environments.
  • Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models.
  • Proven ability to operate effectively and lead teams across multiple jurisdictions in a global organization.
  • Excellent stakeholder management skills, including the ability to engage with senior leadership and regulators.
  • Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights.

Responsibilities

  • Own and maintain the compliance control inventory, ensuring controls are clearly mapped to risks, regulatory obligations, policies, and procedures.
  • Oversee periodic control effectiveness assessments and control testing in collaboration with Monitoring & Testing, Risk, and Internal Audit functions.
  • Partner with control owners to evaluate new or modified controls as products, services, and jurisdictions evolve.
  • Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within GRC/ERM software, collaborative action plan development, and overseeing closure validation.
  • Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.
  • Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups.
  • Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, and other key control functions to ensure alignment and effective collaboration on issue resolution and control enhancement.
  • Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders.
  • Chair or significantly contribute to relevant control and issue governance forums.
  • Support internal and regulatory audits and requests related to compliance control and issue matters.
  • Build, manage, and mentor a high-performing team across multiple jurisdictions.
  • Define and execute the strategic direction of the function, including tooling optimization, processes, and cross-functional engagement.
  • Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization.

Preferred Qualifications

  • Professional certifications (e.g., CAMS, ICA).
  • Experience in the crypto or digital assets sector, with familiarity around the regulatory landscape for virtual asset service providers (VASPs).
  • Significant hands-on experience with control/issue management tooling such as Workiva, Archer, ServiceNow GRC, or similar platforms for control mapping and issue tracking.
  • Track record of successfully implementing cross-functional remediation programs, including those involving technology and product-driven solutions.
  • Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.