Director – Content Design – Individual Contributor
| Company | Capital One |
|---|---|
| Location | San Francisco, CA, USA, Plano, TX, USA, McLean, VA, USA, Richmond, VA, USA, New York, NY, USA |
| Salary | $205400 – $281300 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- At least 10 years of experience in a content, strategy, writing, or user experience design roles
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
- Expertise with design and prototyping tools such as Figma
- Exceptional written and verbal communication skills
- Exceptional interpersonal skills and relationship building across complex organizations
- Exceptional people management and development skills
Responsibilities
- Critique and edit the work of more junior content designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate content quality from concept to market launch
- Serve as the sole or lead content designer on highest-leverage bodies of work identified by self and senior leaders — applying a full-breadth of discipline skills from setting the content strategy to writing the messaging content
- Lead activities to contribute to the creation and evolution of a Content Design System for Experience Design, including scalable content frameworks and governance models
- Elevate the role of Content Design internally and with partner groups, creating and driving rigor in the implementation of content design methodologies & tactics, as well as standards for how content designers should embed in the work with their peers
Preferred Qualifications
- 10+ years of experience working with and contributing to an established design system
- Experience in a design toolkit that spans content design, product design, service design and design strategy
- Experience leading high-impact, highly complex projects from strategy through delivery to market
- Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models
- Track record of guiding, mentoring, growing and inspiring design teams