Director – Consumption Data Cloud & Agentforce
| Company | Salesforce |
|---|---|
| Location | Boston, MA, USA, San Francisco, CA, USA, Irvine, CA, USA, Dallas, TX, USA, Chicago, IL, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $210070 – $280980 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- A proven track record leading and driving customer success Teams, and aligning in complex customer environments at the executive and departmental level
- Experience managing people with a history of creating and inspiring great teams who have delivered results
- Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance
- Deep technical knowhow on data architecture & conversant in business language
- Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
- Ability to contribute beyond your role and own strategic initiatives to improve the customer experience with Data Cloud
- Proven track record of leading seven-figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
- Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
- Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level
- Track record of creating strong relationships with both internal and external stakeholders
- Data-driven and analytical
- Adaptable to changing market and customer requirements
- Excellent leadership, management, and interpersonal skills
- Willingness to travel to spend significant time on-site with strategic customers
Responsibilities
- Lead a team of 8-10 individual contributors
- Set the strategic direction and consumption usage of a strategic set of priority accounts
- Responsible for credit drawdown of initial use cases sold and for expansion of additional use cases to drive account growth in consumed credits within initial and other LOBs
- Proactively discovering and pitching new use cases within same line of business with customers as well as extending to other lines of business
- Engaging in implementation roadmap/challenges and their implications on potential use case expansion in the future
- Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs
- Creating a path to accelerate and expand consumption and utilization of Data Cloud within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer)
- Engaging with internal business & technical stakeholders (e.g., implementation partner, prof. services, technical architect, sales, customer success)
- Own forecasting and prioritization for customer success
- Represent the voice of the customer in leadership meetings and lead longer term planning the roadmap and GTM growth plan via Consumption
- Own the overall success of Consumption within the identified set of accounts, ensuring account health and planning
Preferred Qualifications
- Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred