Director Consulting-Product and Digital Design

Director Consulting-Product and Digital Design

Requirements

• 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
• Proven ability to work on complex and often ambiguous problems, to drive results
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops
• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

Responsibilities

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
• Take leadership of project, team, and client relationship.
• Lead and inspire large and diverse teams of 10-20 client + Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need.
• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst & Manager) assigning specific tasks, defining timeline, and reviewing deliverables.
• Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs.
• Coordinate with Strategy and Ops team on logistics of client engagements (e.g., Venue, Agenda, etc.)
• Active facilitation of co-creation in-person & virtual workshops.
• Lead synthesis and summarizing of content for executive audiences.
• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa + client / partner team to deliver their best.
• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.
• Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally.
• Demonstrate in-depth knowledge of Visa’s capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale.
• Articulate the possibility, viability and feasibility of recommendations.
• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10+ of experience in payments, new product design, or financial services product development and/or consulting
• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Strategy or innovation or digital consulting experience a plus
• Payments industry experience a plus
• Product design/development experience, with a strong focus on innovative product development a plus
• Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements