Director – Collections

Director – Collections

Requirements

• A bachelor’s degree from an accredited college or equivalent of experience is required.
• Minimum of 7 years’ experience in Collections in a full-service financial institution or comparable experience in a related position. At least 3 years in a managerial or leadership role.
• Comprehensive knowledge of collections and bankruptcy laws, regulations, industry trends and best practices.
• Demonstrated ability to negotiate and re-structure troubled debt.
• Strong understanding of risk assessment and mitigation principles.
• Strong leadership, coaching and effective team-building skills.
• Excellent communication and interpersonal skills across all audience levels.
• Proficiency in Jack Henry Symitar software, and Microsoft Office suite, namely excel.

Responsibilities

• Oversee the entire Collections team and process, including delinquency, charge-offs, repossessions, liquidations, foreclosures, bankruptcies, recoveries and provisioning for loan loss. Provide strong leadership to staff to drive desired business results.
• Review business goals, analyze trends and implement KPIs to optimize effectiveness in the Collections workflows to meet objectives.
• Stay abreast on market and regulatory matters and best practices. Effectively communicate market trends, observations, and learnings to stakeholders and make appropriate business recommendations.
• Partner with other business units to assess sound lending principals and credit risk reviews.
• Collaborate with internal departments to streamline processes, resolve pain points, and ensure smooth and timely member resolutions.
• Review, revise and ensure the Collections processes are administered and documented with accuracy, reliability and integrity.
• Represent the Collections team as the Subject Matter Expert to examiners, auditors, and others to maintain compliance with appropriate parties and agencies.
• Prepare, analyze and present accurate management reports to credit union senior leadership.
• Review, analyze, recommend approvals and provide creative solutions for credit union members with troubled debt restructuring needs.
• Foster productive relationships with vendor partners including 3rd party collections agencies, attorneys and credit bureaus.
• Develop and enhance internal reporting tools for better financial insights. Utilize said data to identify trends, patterns, and opportunities for process improvements.
• Act as the escalation point for sensitive member issues and/or diffuse challenging situations with grace and compassion.
• Perform other responsibilities as assigned.

Preferred Qualifications

No preferred qualifications provided.