Director – Client Research and Insights
| Company | Visa |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 12+ years of market research experience, specializing in comprehensive project management for both qualitative and quantitative studies.
- 5+ years of experience managing and mentoring a team of researchers.
- Strong analytical skills with proficiency in working with complex datasets to derive compelling and actionable insights.
- Excellent numerical skills and attention to detail.
- Experience with statistical analysis and data visualization tools.
- Proven ability to manage and collaborate with both external partners and internal stakeholders.
- Ability to manage multiple research projects simultaneously, ensuring timely and high-quality deliverables.
- Strong storytelling skills to effectively communicate research findings and insights.
- Exceptional communication and presentation skills.
Responsibilities
- Oversee and drive the success of research initiatives by developing comprehensive research plans, creating thoughtful questionnaires, conducting analysis, and reporting findings.
- Consult senior business partners to translate business questions and challenges into research objectives that inform decisions.
- You will be a critical member of the Insights & Analytics center of excellence that supports Visa’s North America marketing services organization.
Preferred Qualifications
- 12+ years of work experience with a bachelor’s degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA)
- Master’s degree in Consumer Behavior, Psychology, Marketing, Market Research, Sociology, Anthropology, Statistics or in a quantitative field like Economics/Econometrics, Statistics, Operations Research, Computer Science, or Engineering is preferred. MMR a plus.
- 7+ years’ experience managing primary quantitative and qualitative market research, at a large global organization or a leading, globally respected market research agency.
- Foundational understanding of branding, advertising (traditional and digital), marketing concepts and strategy a plus.
- Background in payments, financial institutions or consumer lending as well as experience from tech, consulting, CPG, retail are a plus but not required.
- Ability to transition easily from a technical research perspective to practical business considerations.
- Demonstrated mastery in uncovering insights with the ability to inspire and influence others to act on insights. Demonstrated success in using research to drive insights and strategic implications that lead to business decisions.