Director – Claims Service Operations

Bachelor’s degree in Business, CPCU or equivalent is required.
Adjuster license required.
2+ years of Auto Claims Management experience is required.
Expertise in auto coverage and auto liability investigations in a call center environment is required.
The ideal candidate must have strong interpersonal skills and be willing to promote a positive and productive work environment.
The candidate must be able to work under demanding conditions.

Accountable for directing 500-1000 claims associates.
Managing and improving performance in claims has a significant impact on the profit and growth of the Company.
Review workflow and procedures with other departments and within the Claims Department to recommend procedural changes.
Responsible for ensuring the claims team follows all state regulations and statutory requirements.

Strong communication, organizational, and leadership skills; proficiency in training software and tools; ability to analyze data and assess training effectiveness.
Ability to adjust training methods based on diverse learning styles and organizational needs.
Strong ability to build relationships and communicate effectively across all levels of the organization.
Ability to inspire and motivate employees towards personal and professional development.
Must be able to speak in a clear, empathic and professional manner by telephone.
Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization.
Must attain and maintain the required licenses issued by the insurance departments of various states.
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
Must be able to multi-task and problem-solve in a fast-paced environment.
Must be able to learn and apply large amounts of technical and procedural information.