Director – Chief Administrative Office – Key Technology – Operations – Servicing – And Corporate Real Estate

Director – Chief Administrative Office – Key Technology – Operations – Servicing – And Corporate Real Estate

Requirements

• Bachelor’s degree (preferred) or equivalent combination of education and experience required
• 10+ years’ experience in leading teams or functions, that are accountable for achieving quantifiable results
• Experience working with C-level executives and senior leadership
• Demonstrated experience translating organizational and/or people strategies into tactical plans to drive desired business outcomes
• Experience developing measurement strategies, creating, and reporting on Objectives and Key Results and Key Performance Indicators
• Ability to collaborate effectively and influence outcomes in all directions – up, down, sideways, inside, and outside – to accomplish great things
• Excellent organizational, time management, prioritization skills along with an ability to balance multiple priorities
• Driven by, and able to inspire others toward, continuous learning and building a growth mindset
• Executive level written and verbal communication and presentation skills including strong executive presence and emotional intelligence
• Strong solution orientation supported by analytical and problem-solving skills
• Working knowledge of including and belonging concepts

Responsibilities

• Direct the duties of the KTOS and CRES CAO Office which include, but are not limited to, the following: senior leadership planning and organization, employee engagement and recognition initiatives; internal communications and events; inclusion and belonging efforts; and leadership development programs
• Act as Deputy KTOS and CRES CAO, focusing on: CIO communications and special projects, supporting and leading strategic initiatives for the CIO and KTOS/CRES senior leaders, senior leadership planning, professional development programs, and directing progress updates for executive level leadership
• Collaborate with senior leaders to manage internal change programs and visual and written communications
• Leads professional development programs including summer intern, rotational analyst, tech ready, and future ready programs; includes coordination and development/continuous improvement of existing programs
• Lead coordination of senior leadership team meeting agenda; facilitate weekly leadership team meetings (i.e. coordinate guest speakers, assimilate and coordinate completion of meeting follow-ups, proactively seeks ways to improve agenda and discussion topics)
• Support and lead the creation and implementation of programs that support employee engagement, workplace culture, leadership initiatives, and inclusion and belonging
• Provide oversight, management, and support for the team in creating progress updates via dashboards/scorecards, internal communications, employee recognition programs, events, internal and external community involvement, diversity initiatives, and culture building programs and strategies
• Work closely with the corporate communications, marketing, and recruiting teams to create internal and external messaging, employment branding and communications; develop, manage, and implement strategies, systems, and processes to identify, collect and share information with employees and leaders
• As appropriate, represent KeyBank in participating in external local community forums
• Manage problem resolution and special projects for the KTOS and CRES leadership team
• Responsible for hiring, training, mentoring, and managing staff
• Some travel may be required
• Other duties as assigned

Preferred Qualifications

• Experience in organizational transformation, change management, strategic planning, internal communications, and/or culture building programs