Director – Business Support and Program Management Office

Director – Business Support and Program Management Office

Requirements

• Bachelor’s degree in Business, Project Management, or a related field; PMP certification or advanced degree preferred
• 10+ years of experience in program management, operations, or Chief of Staff roles, ideally within digital product or content delivery environments
• Demonstrated ability to operate as a thought partner to senior executives and lead through influence
• Proven experience managing and scaling program management functions in complex, matrixed organizations
• Exceptional organizational, problem-solving, and communication skills, with the ability to distill complex information for executive audiences

Responsibilities

• Operate as a trusted advisor and strategic partner to the VP, ensuring their time, focus, and priorities align with the most critical business needs
• Drive leadership team routines, including agenda-setting, meeting facilitation, action tracking, and follow-up
• Coordinate cross-functional alignment of strategic priorities, operating rhythms, and key business processes
• Lead the preparation of executive communications, presentations, reports, and operational reviews for senior leadership, including quarterly business reviews and transformation updates
• Manage the leadership team’s operating cadence, fostering accountability and transparency across the organization
• Anticipate risks, challenges, and bottlenecks in both operational and strategic initiatives, and proactively resolve or escalate them
• Support change management activities, ensuring messaging, buy-in, and execution are consistent across the Content Strategy & Digital Delivery team
• Define the overall vision and strategy for program management, ensuring initiatives align with business goals and drive long-term value
• Lead, mentor, and develop a team of Program Managers, fostering a high-performance culture grounded in collaboration, accountability, and innovation
• Oversee the portfolio of content development projects, ensuring they are delivered on time, within budget, and to quality standards, while supporting digital-first delivery
• Maintain visibility into program health (RAG status, risks, dependencies, milestones) and proactively manage escalations
• Act as a key liaison between Program Management, Content Operations, Portfolio Management, Product, and Senior Leadership, ensuring alignment, transparency, and issue resolution
• Continuously improve program management processes, tools, and reporting to drive efficiency, predictability, and delivery excellence
• Partner with Operations to introduce and refine workflows, governance models, and standards needed to support digital transformation and operational efficiency
• Manage budgets, resource allocation, and capacity planning, ensuring sustainable utilization of people and financial resources
• Oversee key operational functions, including management of content operations processes, purchase orders, contracts, ISBNs, productivity tools, and internal systems
• Ensure operational excellence through effective processes that enable the content development team to deliver at scale and speed

Preferred Qualifications

• PMP certification or advanced degree preferred