Director – Business Delivery – Pet

Director – Business Delivery – Pet

Requirements

• Proven experience in people leadership, with a history of successfully managing teams.
• Strong background in business delivery and process leadership.
• Demonstrated expertise in process improvement and lean processing.
• Experience in large-scale project portfolio management.
• Ability to work independently and take initiative.
• Humble, curious, and eager to learn.

Responsibilities

• Lead a team of 6-10 associates.
• Drive business delivery and process improvement initiatives.
• Manage large-scale project portfolios, ensuring timely and effective execution.
• Demonstrate a proactive approach, with a strong sense of urgency and the ability to initiate action without waiting for direction.
• Directs all activities for team involving business transformation through the strategic application of people, processes and technology.
• Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions.
• Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures.
• Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed.
• Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture.
• Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Directs staff who participate in strategic projects and who evaluate new technological developments, evolving business requirements and who recommend appropriate systems alternatives and/or improvements to current systems.
• Leads team that develop compelling business cases, including gaining senior management input, to accomplish business objectives.
• Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.
• Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

Preferred Qualifications

• Experience in financial services, insurance, or retirement solutions is a plus but not required.