Director – BTR Community Management

Director – BTR Community Management

Requirements

• Bachelor’s Degree in a related discipline preferred, High School Diploma or GED equivalent required.
• 10+ years of related property management experience in SFR, BTR, and/or multifamily housing
• Experience supervising a team, with proven positive influence, interpersonal and communication skills to be an effective coach and leader.
• Strong attention to detail and excellent organizational skills required to operate effectively in a fast-paced work environment.
• Demonstrated ability to take initiative and work independently and as a teammate to deliver expected results.
• Effective project management skills with ability to balance multiple projects and priorities while consistently meeting goals and deadlines without sacrificing quality.
• Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel.
• Valid Driver’s license required.

Responsibilities

• Assume full accountability for the holistic management of the BTR community portfolio, guiding all assets towards performance targets and operational KPIs.
• Assist in the selection and review of unit product specifications, parking and amenity design, creation of operating budgets, and on-site vs. centralized staffing plans.
• Champion the lease-up and stabilization of new and existing BTR communities, identifying value-add opportunities, marketing initiatives, and operational improvements to enhance property performance, improve resident experience, and ensure competitiveness.
• Systematically evaluate key property performance metrics, such as lease-up pacing, occupancy levels, rent growth, retention, collection rates, and maintenance responsiveness. Formulate and execute targeted strategies to optimize outcomes where improvements are identified.
• Collaborate with BTR Asset Management to establish and implement a systematic staffing plan by community based on unit counts, amenity packages, and stage of lease-up. Oversee and track effectiveness of Leasing Agents and Maintenance Technicians assigned to each community.
• Develop a comprehensive lease-up and post-stabilization marketing strategy for each BTR community leveraging digital and on-site marketing campaigns, centralized and on-site leasing resources, community specific websites, partnerships with local housing authorities, prominent businesses, and academic centers, and pre-marketing campaigns as necessary.
• Cultivate internal alliances with Vendor Management to nurture lasting relationships with external service providers and contractors. Oversee all contractual service agreements at the community level, mandating a competitive bidding procedure and monitoring of vendor performance to ensure the maintenance and physical appearance of each community meets Evergreen’s standards.
• Participate actively in designing and rolling out resident engagement initiatives and conducting resident surveys and satisfaction assessments.
• Assist in the development of annual operating budgets for each BTR community.
• Maintain up to date knowledge of Company policies and procedures.
• Eventually, manage a small team that will scale as the business grows. Conduct regular team and individual meetings to ensure all team members understand and are delivering on expectations.

Preferred Qualifications

• Real Estate license, while not required is desirable.