Director – Aftermarket

Director – Aftermarket

Requirements

• Bachelor’s degree in Business Administration, Sales, and/or Finance.
• Eight (8) years Aftermarket, Customer Service and/or Sales.
• Three (3) years leadership experience.

Responsibilities

• Designs & directs the work of several functional areas inside parts sales, outside equipment refurbishment sales, department engineering team, sales order administration, warranty & customer support.
• Collaborates with other departments functional areas (purchasing, inventory planning & management to ensure Aftermarket objectives can be accomplished.
• Selects & manages talent through performance management & development, and succession planning.
• Assists in strategic planning for the organization. Identify, analyze, assess, define, and prioritize key initiatives, metrics, and goals.
• Tracks, analyzes, and reviews key performance indicators to ensure service, quality, and cost are being controlled, managed, and improved to reach established goals & targets.
• Represents the organization at domestic and international trade shows and or specific stakeholder meetings/events.
• Creates & implements innovative Aftermarket sales tools, programs, and services that increase revenue and drive end-customer loyalty.
• Implements & manages a business-to-business eCommerce platform, working cross functionally with several other departments.
• Coordinates with Inventory Manager and Shipping Manager to reduce costs in the supply chain by removing wastes, such as excess safety stock, excessive parts shortages, poor planning, or inventory/receipt errors.

Preferred Qualifications

• Graduate degree.
• Project Management Professional (PMP).
• Certified Purchasing Professional (CPP).
• Certified Pricing Professional (CPP).
• Certified in Production and Inventory Management (CPIM).
• Strong written and verbal communication skills.
• Detailed and results oriented.
• Advanced proficiency in Microsoft Suite (Word, Excel, and PowerPoint).