Director – After-Sales

Director – After-Sales

Requirements

• 15+ years of experience in after-sales, service operations, or related fields, preferably in the automotive or EV industry.
• 5+ years in a leadership role managing cross-functional teams.
• Proven track record in service engineering, parts management, warranty programs, or charging infrastructure.
• Strong leadership and team-building capabilities.
• Expertise in supply chain management, customer service, and operational efficiency.
• Strategic thinker with the ability to drive business development and revenue growth.
• Excellent communication and stakeholder management skills.
• Knowledge of EV technology, charging systems, and industry trends.

Responsibilities

• Oversee the development and implementation of service engineering processes to ensure efficient vehicle maintenance and repair.
• Lead field support teams to provide timely and high-quality technical assistance to customers and service centers.
• Develop training programs for service technicians to maintain expertise in EV technology and diagnostics.
• Manage the supply chain for spare parts, ensuring availability, quality, and cost-effectiveness.
• Optimize inventory levels to minimize downtime while controlling costs.
• Collaborate with suppliers to ensure parts meet stringent quality and sustainability standards.
• Oversee warranty programs, ensuring fair, transparent, and customer-focused claim processes.
• Analyze warranty data to identify trends, improve product reliability, and reduce costs.
• Ensure compliance with regulatory and company warranty policies.
• Develop strategies to grow after-sales revenue through value-added services, such as extended warranties, maintenance packages, and accessories.
• Build partnerships with third-party service providers and dealerships to expand service network reach.
• Identify new business opportunities to enhance customer retention and satisfaction.
• Oversee the strategy and expansion of the company’s charging network to support customer convenience and EV adoption.
• Collaborate with internal teams and external partners to deploy and maintain charging stations.
• Ensure charging infrastructure aligns with customer needs and industry standards.
• Champion a customer-centric approach, ensuring all after-sales touchpoints deliver exceptional service.
• Implement metrics and feedback systems to monitor and improve customer satisfaction.
• Lead, mentor, and develop a high-performing after-sales team across all functional areas.
• Develop and manage budgets, ensuring cost efficiency while maintaining service quality.
• Align after-sales strategies with company goals, contributing to overall business success.

Preferred Qualifications

• Customer-focused mindset with a passion for sustainability and innovation.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.