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Digital Product Specialist
| Company | Wintrust |
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| Location | Norridge, IL, USA |
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| Salary | $59000 – $80000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5 years’ experience working with account opening platforms and related technology required
- Familiarity with Digital Banking Platforms and related technologies required.
Responsibilities
- Business requirement gathering for enhancements.
- Assist Product Manager with RFP/RFI Research for large scope changes.
- Assist with managing deliverables for digital solutions across lines of business.
- Contribute to project oversight by updating status report and deadline tracking systems to reflect up to date information.
- Participate in release planning and perform UX testing of new features.
- Review, Update, and Refine existing procedures to align with best practices.
- Collaborate with Stakeholders to identify gaps and ensure procedures and runbook accurately reflect current operations of the department.
- Act as product SME support to production issues, as needed.
- Work with vendors to escalate product issues, especially those customer facing issues.
- Manage Business Intelligence tools, including documenting capabilities.
- Analyze Data in BI to use for strategic roadmap decisions.
- Monitor Customer Feedback and work with Product Manager to ensure roadmap aligns to with Customer Needs.
- Review and Provide Analysis on monthly reports to various groups/managers.
- Coordinate Communication Plans for all Digital Product Releases.
- Work with Training as necessary for any new sessions or materials required.
- Update SharePoint sites post-release to reflect new release information.
- Publish new product release notes.
- Coordinate and facilitate monthly product power hours.
Preferred Qualifications
- Understanding of requirements related to Digital Banking and Retail Banking processes and financial services experience preferred.
