Digital Operations Lead

Digital Operations Lead

Requirements

• Bachelor’s Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years’ experience in retail operations or related field.
• Valid state-issued driver’s license.

Responsibilities

• Collaborates with stakeholders to obtain market research and data.
• Reviews key performance indicators and builds action plans to improve performance.
• Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
• Develops and implements solutions to improve program and process metrics.
• Leads process improvement projects and utilizes data to provide insights.
• Understands and participates in all end-to-end aspects of store fulfillment.
• Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
• Develops and communicates business plans and priorities.
• Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
• Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
• Develops contingency plans, demonstrates adaptability, and supports continuous learning.
• Sets clear expectations, performance measures, and goals, and helps team members do the same.
• Plans for and ensures team members have the information, resources, implementation time, and talent needed to accomplish business initiatives.
• Identifies and plans for improvement in performance using key business metrics.
• Conveys a sense of urgency in ways that motivate team members to complete responsibilities and achieve goals.
• Pursues the achievement and alignment of measurable and meaningful goals.
• Leverages resources and talent to achieve business goals.
• Ensures team members are held accountable for achieving expected results.
• Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
• Monitors progress of others and redirects efforts when goals change or results are not met.
• Supports driver supply and driver experiences through root cause analysis and solutioning.
• Identifies and escalates opportunities for resolution.
• Completes deliveries to understand and resolve driver and customer experience pain points.
• Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
• Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
• Works with operators on strategy execution.
• Facilitates alignment between teams within different workstreams working across digital spaces.
• Determines and supports resource requirements.
• Reacts to changes in the retail environment.
• Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
• Monitors compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.
• Provides feedback to key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts to the business.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.

Preferred Qualifications

• Customer service environment
• Digital change initiatives
• Management experience within Walmart Operations
• Managing a grocery retail operation
• Project Management
• Retail Management