Digital Operations Lead

Digital Operations Lead

Requirements

• Bachelor’s Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years’ experience in retail operations or related field.
• Valid state-issued driver’s license.

Responsibilities

• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices developing corrective actions for violations or noncompliance and supporting the Open Door Policy.
• Supports the implementation and sustainment of digital change initiatives mobile applications digital roadmaps and product launches across designated area partnering with operators to ensure adoption and seamless execution of digital change initiatives mobile applications digital roadmaps and product launches through training communication technology and guidance working with operators on strategy execution facilitating alignment between teams within different workstreams working across digital space determining and supporting resource requirements reacting to changes in the retail environment building strategies and providing recommendations and process improvement plans that facilitate market share growth and adoption of digital products.
• Drives omnichannel performance and efficiencies by collaborating with stakeholders to obtain market research and data reviewing key performance indicators KPIs for example customer satisfaction scores wait time sales product quality and building action plans to improve performance researching evaluating and analyzing data for example competitor insights root cause analysis industry benchmarks identifying and analyzing operational gaps developing and implementing solutions to improve program and process metrics for example productivity quality leading process improvement projects utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience in delivery services pickup site to store and online grocery pickup managing and assessing program performance by tracking activities goals targets KPIs and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns.
• Drives store level efforts for omnichannel adoption through social media networks and store level customer interactions providing guidance to store associates to enable omnichannel service and product adoption initiatives for example technology walkthroughs associate knowledge level assessments facility driven social media posts promotion of available services providing associates with tools and resources to grow wallet share for omnichannel services and products.
• Drives implementation plans to align with market performance data identifying areas of potential improvement maintaining partnerships with stakeholders to monitor and align progress and execution tracking and reporting on financial performance and providing recommendations on new process improvements.
• Monitors compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans providing feedback to the key stakeholders around specific municipal county or state laws that impact digital services to prevent negative impacts on the business.
• Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning.
• Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a team-based work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and ensuring diversity awareness.
• Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectiveness and participating in and supporting community outreach events.

Preferred Qualifications

• Customer service environment
• Digital change initiatives
• Management experience within Walmart Operations
• Managing a grocery retail operation
• Project Management
• Retail Management