Digital Merchandising – Dropship Manager

Digital Merchandising – Dropship Manager

Requirements

• 5+ years of prior relevant work experience
• Experience in onsite merchandising, digital product management, or related field, especially in a consumer-focused, multiple product category e-commerce sites
• Understanding of retail financial metrics
• Regular and reliable attendance during normal working hours, as established by the leader
• Ability, and willingness, to travel regularly, 10% of time, based on needs of the business
• Self-directed requiring little direction
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrating strong attention to detail and follow through with commitments
• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Communicate clearly to small and large groups internally and externally to lead complex projects to completion
• Collaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results
• Plan and execute short- and long-term goals

Responsibilities

• Manage and execute digital product onboarding for all online only dropship assortment
• Develop and manage online only promotional plans for all dropship assortment
• Complete build out of net new incubation program targeting a new subset of product and customer
• Optimize current operational processes utilized throughout entirety of the program
• Drive digital event planning, and execution providing insights to cross-functional partners on historical campaign performance and customer behavior to influence future campaign strategy
• Leverage data, insights, and analytics to influence stakeholders and makes recommendations as appropriate
• Fully embrace organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners
• Act as general manager of dropship program – help develop both short and long term digital strategy for assigned programs and experiences
• Partner with cross-functional teams including front store category management, digital product, engineering, and marketing to provide digital merchandising input and help shape the future roadmap of cvs.com
• Analyze overall digital business for assigned programs. Understand performance and market trends
• Navigates ambiguity and change to achieve goals despite potential obstacles
• Follows up on strategic initiatives and KPI performance
• Participate in merchandising A/B test planning, implementation, and synthesis. Drive A/B testing roadmap for assigned product
• Relentlessly seek out the optimal user experience for all onsite features, delivering a best-in-class experience
• Partner with analytics and optimization teams to synthesize complex web data, product performance and voice of customer data to form actionable insights to accelerate growth
• Partner with vendors to understand market insights and trends, identify new opportunities and innovative ways to drive the business
• Look for ways to break through implementation barriers rather than be impeded by them
• Providing guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance
• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent
• Participate with onboarding tasks for new hires; builds, maintains, and enhances all onboarding documentations
• Creating a culture centered on inclusion and well-being
• Promotes a high-performance culture by clearly setting goals and expectations
• Leverage existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent

Preferred Qualifications

• 8+ years’ experience in Dropshipping, digital product management, or related field, especially in a consumer-focused, multiple product category e-commerce sites
• Experience using Adobe analytics or a similar site analytics platform
• Experience in Agile Framework for product development
• Experience working as a strong merchant, managing a P&L strongly preferred
• Demonstrated ability to understand not only business KPIs and initiatives, but also possess a deep understanding of the technical backend and be able to participate in project release and business requirement documentation
• 8+ years’ experience building high-performing teams
• 8+ years’ experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years’ experience influencing without authority
• Strategic thinker complemented with ability to develop and communicate solid plan
• Passion for digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience in health care
• Advanced degree