Digital Guest Services Specialist
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $17.69 – $17.69 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma, GED or equivalent
- 1+ Years of prior relevant experience providing face-to-face guest service
- Works varied shifts including holidays and weekends
Responsibilities
- Welcome guests/owners to the property and the MGM Resorts family providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Register and assign rooms to owners and/or guests
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes to our guests/owners
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
Preferred Qualifications
-
No preferred qualifications provided.