Digital Business Analyst – Lead Generation
| Company | Caterpillar Inc. |
|---|---|
| Location | Peoria, IL, USA, Chicago, IL, USA |
| Salary | $95640 – $155400 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Extensive experience of application change request management; ability to manage application product change requests from customers, prospective customers, vendors, and internal staff.
- Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- Extensive knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Responsibilities
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Preferred Qualifications
- Typically, 5+ years of professional experience with 2+ years as a Business Analyst or related role in data manipulation or insights
- SQL/Data Manipulation Knowledge
- Typically, a Master or Bachelor degree in Finance, Accounting, Data Science, Engineering, Business administration, Economics, Marketing, Law, other
- Proven experience working with a technical team while simultaneously managing multiple projects
- Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
- Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
- Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
- Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
- Experience working with onshore/offshore team model
- Demonstrated ability to empower teams