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Device Support Technician III
| Company | Sutter Health |
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| Location | Santa Barbara, CA, USA |
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| Salary | $36.59 – $54.89 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level |
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Requirements
- Associate’s in Computer Science, Information Technology, or related field
- 2 years recent relevant experience
- Expert knowledge of device related technical support within a major organization installation
- Advanced knowledge of programming, design, and structured development techniques and analysis
- Proficient in active directory and associated file systems
- Expert in Microsoft and Macintosh system administration tools
- Expert technical knowledge of installing, upgrading, and maintaining computer/mobile devices and associated peripheral equipment in a large corporate environment and basic network administration
- Proficient in system administration tools
- Customer service skills in dealing with technology related issues and different levels of employees to include health care
- Advanced knowledge in de-escalating high level situations
- Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts
- Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors
- Ability to validate and submit knowledge base updates and additions
Responsibilities
- Provides expert problem resolution, analysis, specifications, configurations, coordination, testing, and installation of end user devices and local area networks (LANs)
- Develops end user device system standards that are secure, robust, cost-effective, and meet the functional needs of Sutter Health
- Provides maintenance asset control and adherence to departmental and system policy directives while maintaining the highest level of data security
- Serves as an expert resource in all desktop support needs
- Assists with the development of policies and standards related to the activities associated with end user devices
- Provides advanced level of training to team, monitors technical procedure for adherence, and provides analysis and suggestions for constant service improvement
Preferred Qualifications
No preferred qualifications provided.
